Do you need the services of a technical documentation professional that will endeavour to lower your technical writing costs, and increase your productivity?

Do you need a technical communications expert to create the technical documentation for your products or services, audience specific user-friendly manuals, online help, or the content, design and upkeep of your website or intranet?

Do your technical publications need to be structured correctly to allow them to provide effective communication?

Is your documentation problem distracting you from other areas of your business?

Are you desperate to create high quality documentation for your software and associated products, but you don’t have either the staff or time to create the documentation you need for your business?

Does your technical documentation convey the right marketing image your company needs?

Does your existing documentation need a complete re-write or just a brief review and edit?

If you answer yes to any of these questions, then I can help you.

technical writingI invite you to take advantage of my 25 years experience in technical communications and I believe we can work together to complete any project you have, not only on time, but within budget. I can offer you high value for your money and in return you will receive documentation of the highest quality and reliability.

I treat every job with the same amount of determination and dedication irrespective of how small. By giving me the opportunity to take charge of your documentation issues will help you to free-up your staff for more critical issues.

I fully appreciate that in the present financial climate it is not cost effective for a lot of companies to employer an in house technical writer. However, I am available to help you overcome this problem. Throughout my technical communication career I have single-handedly project managed large documentation assignments. This experience will allow me to develop your documentation to a standard that will enhance your company’s profile within your specific field.

The technical writer must be brought into a project early enough so that they can analyze the user needs in order to determine the type of deliverable required. Technical writers can contribute significantly due to their user-oriented perspective.

My experience as technical writer for some years has made me understand and appreciate the requirement for tight deadlines, tighter budgets, and heavy workloads. I have continually updated my technical writing skills to ensure that every project I am involved in gets done in the correct manner and on time.

If you let me take care of your technical documentation needs, then you can concentrate on what you do best, running your business.

Here are some of the services I can offer:

Document Standardisation, Design and Development

If your company needs help creating your technical documentation that can help your users to begin using your products or services right away, then I can help you create comprehensive documentation that will allow the intended audience to easily understand your products or services.

Comprehensive user documentation will effectively supplement the company’s marketing brochures and in turn enhance your company’s products or services presence in your field.

I can help you create user-friendly and reliable technical documentation that can set a professional benchmark and promote your organisations image. Also, I can help you with designing a better approach to structuring the writing standards for your company that will ensure that the technical content is consistent and appropriate for your products or services. Here are some of the types of documentation I have produced:

  • User Guides
  • Maintenance Manuals
  • Operating Manuals
  • Training Manuals
  • Troubleshooting Manuals
  • IT Internet Security Procedures
  • Financial Audit Procedures
  • Validation Procedures
  • Style Guides and Templates
  • Administration Guides
  • Installation Instructions
  • Procedural Documentation
  • Release Notes, and much more…

Operating Systems, Platforms and Software

I have written documentation for the following operating systems, platforms and software:

  • Windows NT, UNIX, SunOS, AIX and Windows 2000/2003,
  • XML source documents, Oracle databases and MS .Net infrastructure,
  • Compaq AlphaServer across a Unix Tru64, Oracle and SAP infrastructure
  • Storage Area Network (SAN) configurations.

Web Site Layout and Content

The written word is a powerful source of marketing. Good content about any product or service that is written on the Internet on the Internet is by far the best marketing tool a company can have. These days the Internet is fast becoming the major place that customers will get their first impressions of a company’s products or services.

The content on a company’s web site needs to be highest quality to draw the visitor’s attention to your products or services and in turn that content needs to impel the customer to take action.

I can provide you with clear and concise content that will help turn your company’s web site visitors into customers. I have an in-depth knowledge and experience of managing and maintaining corporate web sites and intranets.

  • Web site Design and Content Development
  • Intranet Design and Content Development
  • Content Strategy Plans

Document Management

Depending on the amount of technical documentation you have there is every possibility that you will need some form of content management system to be able to keep control of the documentation updates and storage.

I’ll work with you to get every detail related to your documentation and categorise and file each piece of documentation into a structured file system within a content management system.

Online Help

Online help plays a major part in how a customer rates not only your company’s web site but your products or services as well. There is nothing more frustrating to a user when they cannot find the information they are looking for. It is a major turn off for a lot of web users.

I can help you create accurate and useful online help for your product by determining how the end user will use your product, include information to answer their questions at an appropriate level of detail, and make the information easily accessible. Help systems like:

  • Online Help and Training Tutorials
  • HTML Help
  • WebHelp (cross browser web-based help)
  • WinHelp

Proofreading and Editing

Technical proofreading and editing is not just a question of checking for misspelled words and proper comma use. It is much more than that. It is a quality control of the complete document.

Throughout my technical communications career it has been my responsibility to ensure that I perform a meticulously thorough proofreading and editorial check on the documentation. This makes sure that the document is not only correct, but also functional for the intended readers.

Marketing

Great sales and marketing materials don’t just sell your product or services but they also establish a trust and credibility in the way that people value your company. A best way to portray this is to ensure that the marketing artwork and content complement each other in the promotion of your company’s products or services. The marketing services include:

  • Brochures and E-mail Campaigns
  • Marketing Presentations
  • Proposals and Newsletters
  • Product Description

Publishing and Content Management Software

Proficient with the following publishing tools: MS Software Suite, Adobe FrameMaker SGML, RoboHelp, Adobe Photoshop, Visio, Dreamweaver, SnagIt and Adobe Acrobat.

Proficient with using the following content and document management systems: Livelink, Peoplesoft, Sharepoint and ViewPoint.

I am ready to provide you with all my technical communications experience and knowledge and prove that the multiple skills that I have acquired will benefit you and your business. I look forward to working with you in the future.

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