My technical documentation experience has covered a wide variety of both offline and online disciplines for a wide range of engineering and financial companies. The table below details the companies I have worked for.

 

Employed as a Technical Author to produce a wide range of technical publications for electro-mechanical training aids and computer controlled flight simulators for the Tornado, HS125 and PC9 aircraft. Also employed to produce aircrew technical publications.
bnp paribas Employed within the IT Department as a Technical Author with the responsibility to update/create/write all the company’s IT procedures required for an external audit of the Channel Islands Territory IT department.
equity trust Employed within the IT Department as a Technical Author. My responsibilities were to create/write the company’s IT Infrastructure procedures and also the financial training/user procedures for their ViewPoint Content Management System (CMS).
translation services Employed as a Project Manager with responsibility for several of the company’s major clients. Duties involved liasing with the relevant companies Customer Support and Marketing departments and senior management to ensure that their respective publications were produced to the high standards and to the critical deadlines and budgets that the companies demanded.
technical writing Employed as a Senior Technical Author to write User Guides for the company’s Unix platform telecommunications intelligent network products.
Employed within the Training Department as the company’s Technical Author with the overall responsibility to create/write the company’s style guide and templates for the company’s internal/external training and customer facing documentation for their HUNTER II financial fraud software.
financial fraud Employed within the Product Development Department as a Technical Author with the responsibility to create/write the company’s internal/external training and customer facing documentation for their financial fraud software.
technical documentation Employed as a Documentation Consultant to create and implement a company style guide for their seismic data technical documentation. The style guide and documentation templates were to be used across the companies worldwide Intranet therefore they had to be interactive with all the systems the company used.
financial services Employed as a Technical Writer/Web Administrator within the Customer Services Department to maintain the company’s internal/external Knowledge Base, Customer Services websites and Online Support. Also worked as a Technical Writer to write/update the company’s documentation for their SWIFTAlliance financial telecommunications software.
technical writing Employed as a Documentation Consultant/Support Engineer within the Service Development Department to create a Technical Documentation Standard and Style Guide for the company’s European Database and Networking applications.
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